Privacy Policy

1. Who we are

This policy describes how Epic Margin handles information when you use ido.rent. It covers owner accounts and guest inquiries submitted on a public storefront. We do not sell personal information.

2. Information we collect

• Owner accounts: name, email address, password (stored by our authentication provider, not in plaintext), business name, public URL slug, timezone, contact details you enter, and catalog content including item photos, descriptions, quantities, and prices.
• Customer inquiries: name, email, phone, event dates, optional location, event type, guest count, notes, and the items and quantities requested. This information is stored so the owner can review the request.
• Photos: images you upload for listings, plus any alt text you provide.
• Usage and operations: basic request metadata such as timestamps, inquiry status history, rate-limit counters, and error reports. We try not to put extra personal details in logs.

We do not collect payment card numbers. There is no customer checkout on ido.rent at this time.

3. How we use information

• Create and secure owner accounts.
• Publish the storefront and catalog you choose to make public.
• Deliver inquiries to the right owner and send transactional email about those inquiries.
• Enforce plan limits, prevent spam, and protect against abuse.
• Operate, debug, and improve the service.
• Respond to your support or deletion requests.

When a guest submits a request, their contact and event details are shared with the owner of that storefront so the owner can follow up. ido.rent does not use those inquiries to market unrelated products.

4. Processors we use

We use other companies to run ido.rent. They process data on our instructions:

• Supabase — database, authentication, and file storage.
• Vercel — application hosting and delivery of the website.
• Resend — transactional email (for example, new-request notices and status updates).
• Sentry — error monitoring so we can fix crashes.

We do not currently use advertising pixels or extra analytics vendors.

5. Cookies and local storage

We use cookies needed to keep an owner signed in (session cookies from our authentication provider). The public request form may use browser localStorage to remember items you added to a request on a storefront, on that device only. We do not use those cookies for advertising. You can clear cookies and local storage in your browser; doing so will sign you out or empty a saved request cart.

6. How long we keep data

We keep owner account and catalog data while the account is open. We keep inquiries, status history, and related emails as part of the owner's records so they can see past requests. If we deactivate a storefront for abuse, we may retain enough information to enforce that decision. Backups exist for a limited time as part of ordinary operations.

We have not yet set a short automatic deletion schedule for old inquiries. If you want a specific retention period for your business, contact us.

7. Deletion and other requests

You may ask us to correct or delete your owner account, or to delete personal information we hold. Guests may ask us to delete an inquiry they submitted. Email support@ido.rent. We may need to verify the request. We may retain information we are required to keep for law, dispute, or security reasons. Deleting an owner account removes the public storefront.

8. Sharing

We share information with the processors listed above, with the storefront owner when you submit an inquiry, and when required by law. Platform operators may view business metadata (such as name, slug, owner email, and inquiry counts) to support the service or handle abuse. We do not sell personal information or share it for cross-context advertising.

9. Children

ido.rent is not directed at children under 13, and we do not knowingly collect their personal information.

10. Changes and contact

We may update this policy and will change the date above when we do. Privacy questions: support@ido.rent.